No problem. Unforunately, the reply from Anit_Kumar (staff) is a canned response and was not bound to shed any light on your situation. I have seen the exact same canned reponse to similar issues on this forum.
Ranting starting in 3...2...1...
I get that "staff" are trying to appear proactive by posting these responses because theoretically any response is better than none, but if they aren't really reading and trying to understand your problem, and suggesting things like "Please remove the connector" to solve an easy problem like this, it might actually take you down a road leading to more problems and time wasted. Sorry to sound so negative about it, but I hate seeing cheap efforts like that from Adobe or anyone claiming to be staff (different story if it was just another "user"). Each case should be treated as unique, and at the very least point people to other threads where these issues have been discussed before. Okay, I'll get off my soap box now. 