I get that "staff" are trying to appear proactive by posting these responses because theoretically any response is better than none, but if they aren't really reading and trying to understand your problem, and suggesting things like "Please remove the connector" to solve an easy problem like this, it might actually take you down a road leading to more problems and time wasted. Sorry to sound so negative about it, but I hate seeing cheap efforts like that from Adobe or anyone claiming to be staff (different story if it was just another "user"). Each case should be treated as unique, and at the very least point people to other threads where these issues have been discussed before. Okay, I'll get off my soap box now.
David, I could not agree more. Anit: please don't provide answers from your first-level support script or whatever it is you're getting you're asnswers from. If you don't actually yourself know and understand the issue (having read it thoroughly, and not simply looking for keywords to match aganst your script), then please don't answer. If you personally have experienced the issue, or can take the time to research it and test/prove an answer, then by all means do answer it.
Cheers.
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Adam