I consider receiving a threat from your sales people a negative experience. First threat came when I mentioned Lucee. Our sales person, Arun, told me that Adobe will sue us for 10 years of back use if we move to a different product. Then I was given a week to sign the contract or else. I requested a phone call which took place on August 29th. I wanted to understand how we violate the license agreement. During that call Abhishek admitted that it is not clear what "service bureau arrangement" means and he said this issue should be addressed in 2020 license to include SaaS companies. Yet we still got threatened for violating an admittedly vague clause. The next day (Friday, August 30th) we received a revised contract and was asked to sign it the same day. When I asked for time to review the new terms with my lawyer (two new pages were added to the contract), I was told that I need to sign the agreement that day because "these are Standard terms for all our customers". I'm guessing the sales people had to meet their monthly quota. If these people didn't have Adobe email addresses, I'd write them off as offshore scammers. This whole experience has been one big NEGATIVE EXPERIENCE.
And as for the confidentiality of the custom agreements... Yes, you are right. I talked to several companies who use CF and they told me that the only reason we don't see much more online chatter about this topic is because part of the custom agreement Adobe pushes companies to sign prevents them to publicly speak about it.
